Unlimited Design Subscription Terms of Service

 

Updated 8/19/2024

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Communication

Communication is important for the success of each project. All project communication will be kept within the UseQueue platform to keep everyone involved up to date. Zoom calls can be scheduled when a conversation is needed.

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Timeline

When you move a new project to the In Progress column, we will respond with an estimated delivery date. Most projects take 2-5 business days. Business days are Monday - Friday.

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Pause and Restart Policy

Your subscription renews every 31 days. If on day 21 you need to pause, you'll have 10 days remaining when you decide to resume. So you never have to pay for a service you're not using!​​

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Use of Assistants

While Megan prefers to do all the design herself, occasionally she’ll have an assistant help prep-files or make revisions to keep your project moving forward.

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Expenses

Expenses for services such as website hosting and requested products like paid fonts or stock photography are your responsibility. We license Adobe Stock Photos which are included with your subscription. If you request stock photos from another vendor, you will be responsible for purchasing that license.

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Customer Satisfaction

Every design has your customer in mind to make it the most effective for your ROI. We first design for end user experience. We want you to be happy with the design, too! If you have a suggestion we don’t think will be best for the overall design we may push back explaining why it may not be the best option. ​We will do our very best to ensure you’re happy with the final design.

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Termination

We want lasting relationships! But sometimes we get into a project and one of us may decide we aren’t a great fit. You can terminate the subscription at anytime during the billing cycle. Work will be completed as requested through the end of the billing cycle. Refunds will not be given.

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Ownership of Files

Upon full payment you have all ownership rights, title and interest in and to the Final Design. Until payment is made in full, we retain all ownership rights, title and interest in and to the Final Design. We retain all ownership rights, title and interest in and to any preliminary designs. 

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Use and Display

Unless you check the “Confidential” box in the project terminal, you give us permission to use the final design in our portfolio and marketing.